Privacy Policy Overview

At Wilverisari, your privacy matters to us. We handle all personal information with care, respecting your confidentiality and security at every step.

Information We Collect

We may collect data when you contact us, book services, or browse our website.

• Your contact details, such as name, phone number, and email, are gathered for communication purposes only.
• Details regarding your property or service preferences help us deliver more relevant cleaning services.
• Website usage data, including IP address and browser type, may be collected for analytical and security measures.
• Feedback and correspondence are recorded for service improvement and complaint handling.

How We Use Information

Personal information supports our operations, safety, and quality customer experience.

• To schedule, communicate, and deliver window cleaning services that meet your preferences.
• To enhance our services by analyzing usage patterns and client satisfaction feedback.
• For legal and operational compliance, including record-keeping and safety standards.
• To respond to queries, feedback, and address service issues promptly and professionally.

Legal Basis for Data Use

Data processing is conducted lawfully, fairly, and transparently.

We collect and use your data only with your consent, for contractual reasons, for legal obligations, or in pursuit of legitimate business interests within applicable laws.

Data Sharing

Your privacy comes first and sharing is strictly limited.

• Service providers may access your information when required for cleaning appointments, under strict confidentiality requirements.
• Legal authorities may request data in accordance with regulation or court order.
• Otherwise, we do not share or sell your information to third parties for unrelated business purposes.

Data Security

We protect your information using technical and organizational precautions, including secure databases, access controls, and regular reviews. While every effort is made to secure your data, no system can be completely immune to risk. Please notify us of any concerns.

Your Rights

Your data rights are respected and supported under Malaysian law.

• Access the personal data we hold and request an update at any time.
• Request correction of inaccurate or out-of-date information.
• Request erasure of data, subject to legal or operational requirements.
• Withdraw consent for specific uses or marketing communications.

Cookies and Tracking

Our website uses cookies for secure, efficient operation and to recognize returning visitors.

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Contact Us

For privacy questions or concerns, contact our support. We respond promptly and take your data seriously.

Policy Changes

We will update you about material changes and always display the revision date clearly for your review.